In Zoetermeer everyone is entitled to free client support for questions about Wmo, Wlz or youth care. An independent advisor supports you in contact with the municipality.
What does client support entail?
A client supporter in Zoetermeer supports you with:
- Submitting an application for care or assistance
- Consultation with the municipality regarding Wmo matters
- Conducting a kitchen table conversation
- Understanding official documents and decisions
- Submitting an objection in case of disagreement
Who is this support intended for?
Client support in Zoetermeer is available for:
- Residents applying for or receiving Wmo assistance
- People with an application or care via the Wlz
- Parents or carers in the case of youth care
- Informal carers seeking assistance
How do you find client support in Zoetermeer?
| Type of assistance | Contact point |
|---|---|
| Wmo | Municipality of Zoetermeer (social neighbourhood team) |
| Wlz | Care office or MEE Zuid-Holland Noord |
| Youth care | Municipality of Zoetermeer |
| General questions | MEE, Zorgbelang or KBO-PCOB (for seniors) |
What are the costs?
In Zoetermeer, client support is entirely free. The municipality is obliged to provide this free of charge, so you do not have to pay anything.
Frequently asked questions about client support
Does a client supporter work independently?
Yes, the supporter in Zoetermeer is independent and advocates for your interests, not those of the municipality.
Can my supporter be present at a kitchen table conversation?
Absolutely, the client supporter can accompany you during the conversation with the municipality about your request for assistance.
How do I request support in Zoetermeer?
Contact the Municipality of Zoetermeer or the social neighbourhood team. They will help you with a referral to a supporter.
Additional information and contact
For legal questions or additional assistance, you can go to the Juridisch Loket Zoetermeer. They provide free advice and can refer you. In case of disputes with the municipality, a case can possibly be submitted to the District Court of The Hague, the district under which Zoetermeer falls.
Practical tips for applications in Zoetermeer
If you need client support, you can call the social neighbourhood team of the Municipality of Zoetermeer directly. They will schedule an appointment for you. For Wmo matters, you can also contact organisations such as MEE Zuid-Holland Noord. Make sure to clearly explain your situation so that you quickly receive the right assistance. In case of urgency, you can indicate this for faster processing.