Living in Zoetermeer and waiting for a late delivery? As a resident of our city, you have clear consumer rights. You can give the seller another chance and terminate the agreement if they fail to deliver. For personal advice, contact Het Juridisch Loket Zoetermeer.
Delivery Time in Zoetermeer
No delivery time agreed? Then in the Netherlands, a standard 30-day period applies for delivery. If a specific timeframe was agreed, for example with local webshops in the Zoetermeer region, the seller must adhere to it.
What to Do in Case of Delay
If delivery is overdue in Zoetermeer:
- Contact the seller immediately by email or phone
- Request a firm new delivery date
- Grant a reasonable additional period for performance (this is called serving notice of default)
- Still no delivery? You can then terminate the contract without further obligations
Immediate Termination Possible
In some cases, you can terminate the agreement immediately without an additional period, such as:
- If the delivery time was crucial, for example a gift for a local festival in Zoetermeer
- When the seller explicitly states they cannot deliver
- If you explicitly agreed to this in advance in the terms and conditions
Refund After Termination
Upon termination in Zoetermeer, the seller must fully refund your payment, including shipping costs, within 14 days. The Municipality of Zoetermeer does not provide direct intervention, but you can escalate to the Zoetermeer District Court if necessary.
Compensation for Damages Suffered
In addition to termination, as a Zoetermeer consumer, you can also claim compensation for extra costs caused by the delay, such as the price of an alternative purchase at a local store in the city.
Track the Shipment
Always check the track & trace information. The package may be delayed from a distribution center with the carrier in Zoetermeer. The seller remains liable until it is delivered to your home.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.