In Zoetermeer, many residents enjoy online shopping, but what if a product in a webshop is listed at an absurdly low price? Can you compel the seller to honor that price? The legal answer is not straightforward, and locally, you can seek personalized advice from Het Juridisch Loket Zoetermeer.
Offer or Just an Invitation?
According to Dutch law, a product page in a webshop typically does not constitute a definitive offer, but rather an invitation for you to make an offer. A binding agreement only forms after the webshop confirms your order, for example via email.
When is the Webshop Obligated?
The seller is bound to the price in these cases:
- Your order has been explicitly confirmed by the webshop
- The item has already been shipped to your address in Zoetermeer
- Money has been deducted from your account
What About an Obvious Mistake?
If it's an evident error, such as a typo, the webshop may cancel the transaction. For instance, a high-end gadget worth €1,000 that's accidentally listed for €10 is clearly a manifest error, and the Zoetermeer District Court would likely confirm this in a dispute.
Challenging Situations
It becomes more complex in cases like:
- Substantial discounts that seem plausible, such as during a local sale event
- Seasonal prices in webshops that align with trends in the Zoetermeer area
- Ambiguous scenarios where the price isn't immediately suspicious
In Zoetermeer, you can seek help for these gray areas from the Gemeente Zoetermeer or Het Juridisch Loket for free initial guidance.
If Payment Has Already Taken Place?
If the webshop cancels the order after your payment, the seller must:
- Immediately refund the full amount to your account
- Compensate for any additional expenses, such as shipping costs
No Claim for Missed Savings
You cannot claim compensation for the 'lost' discount; the webshop has the right to correct the pricing error. For disputes in Zoetermeer, the Zoetermeer District Court is the appropriate authority, but always start with Het Juridisch Loket Zoetermeer for affordable support.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.