For residents of Zoetermeer, a package travel arrangement (such as flight and hotel) offers extra legal protection. The tour organiser is responsible for the entire trip and must provide on-site assistance in case of problems, allowing you as a Zoetermeer resident to travel worry-free.
What does package travel mean for you in Zoetermeer?
A package travel arrangement combines at least two tourist services, such as:
- Transport (for example, a flight, bus or train from Schiphol, near Zoetermeer)
- Accommodation in a hotel or apartment
- Car rental or additional services such as excursions
These must be booked simultaneously or offered as a single package at a fixed price, which is ideal for holidays from our region.
Your protection as a resident of Zoetermeer
With package travel, you enjoy these rights:
- The organiser is liable for all travel components
- Access to clear information before booking
- Price certainty with only limited adjustments
- On-site assistance for unexpected issues
- Financial security in case of insolvency via GGTO or SGR
For advice on this, you can visit Het Juridisch Loket Zoetermeer in Zoetermeer.
What to do in case of travel problems from Zoetermeer?
If your trip does not meet the promises:
- Contact the tour leader or organiser immediately
- You are entitled to an alternative arrangement or price reduction
- Compensation for any damage suffered
- Submit a complaint within two months after returning to Zoetermeer
In case of escalation, you can initiate proceedings at the Rechtbank Zoetermeer or seek consumer advice from the Gemeente Zoetermeer.
Cancellation by you as a Zoetermeer resident
If you cancel yourself, cancellation fees apply. These increase as the departure date approaches. A good travel and cancellation insurance can cover these costs, providing extra peace of mind for families in Zoetermeer.
Cancellation by the tour organiser
If the organiser cancels the trip, you are entitled to:
- Full refund within 14 days
- An equivalent alternative as an option
- Additionally, possible compensation for inconvenience suffered
Het Juridisch Loket Zoetermeer can assist you in claiming your rights.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.