In Zoetermeer, the negative option may not be used. As a resident of this city, you cannot be bound to an agreement simply by doing nothing or remaining silent. Only clear, active approval suffices.
What is the negative option?
Under this method, your silence or failure to respond counts as consent. Consider situations such as:
- "If you do not respond within two weeks, you accept the terms"
- A pre-checked checkbox in a form
- A trial period that automatically converts to a paid subscription without notice
Why is this not permitted in Zoetermeer?
This practice constitutes an unfair commercial practice under Article 6:193g of the Dutch Civil Code (BW). Consumers in Zoetermeer must give explicit and conscious consent to a purchase or membership. For legal advice, contact Het Juridisch Loket Zoetermeer.
Practical examples from the region
- A free trial subscription that automatically renews as paid
- Unsolicited delivery of goods accompanied by an invoice
- Pre-selected extras during an online purchase
- Automatic renewal of a club membership without your explicit agreement
No payment obligation
Been saddled with something in Zoetermeer via a negative option? You are not required to pay, as no valid agreement has been formed. Contact the Municipality of Zoetermeer or Het Juridisch Loket for assistance.
Handling unsolicited shipments
Received items in Zoetermeer that you did not order? You may keep them free of charge. The sender is violating fair trading rules. For disputes, escalate to the District Court of Zoetermeer.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.