If the government in Zoetermeer does not handle your personal data correctly, you can make a report to the Dutch Data Protection Authority (DPA).
When to file a complaint?
You have the right to file a complaint with the DPA if:
- The government uses your data unjustly
- Your request for access is refused
- Incorrect data is not corrected
- Your data is disclosed without consent
- There is no legal basis for sharing your data
First contact the government
Before involving the DPA, you must:
- File a complaint or request with the relevant authority in Zoetermeer
- Wait for a response (maximum 1 month)
- If dissatisfied or no response, approach the DPA
How to file a complaint with the DPA?
- Via the website autoriteitpersoonsgegevens.nl
- Provide a clear explanation of the situation
- Attach relevant documents or evidence
- The process is free of charge
What does the DPA do?
| Step | Explanation |
|---|---|
| Mediation | The DPA tries to find a solution between you and the authority |
| In-depth investigation | In cases of serious violations of privacy rules |
| Sanctions | Impose a fine or obligation on the violator |
Alternative option: the court
You can also bring a case before the civil court, for example at the District Court of The Hague, to:
- Stop the processing of your data
- Claim compensation for damage suffered
Frequently asked questions about privacy complaints
How quickly does the DPA handle my complaint?
The DPA aims to handle a complaint within 3 months, but complex cases may take longer.
Can I get compensation via the DPA?
No, the DPA does not award damages. For that, you must start a case before the court.
Is my complaint anonymous?
No, your data will be shared with the authority you are complaining about, as otherwise the DPA cannot handle your case.
Practical help in Zoetermeer
For legal advice, you can go to the Juridisch Loket Zoetermeer. They can help you draft a complaint or understand your rights. If a case goes to court, it often falls under the District Court of The Hague, the district to which Zoetermeer belongs.
Specific questions about complaints
What to do if my data has been shared without consent?
First approach the government authority in Zoetermeer with a complaint. Explain which data was unjustly shared and why this is not allowed. Wait a maximum of one month for their response. If the response is unsatisfactory, file a complaint with the DPA with supporting evidence such as correspondence.
How does filing a complaint with the DPA work?
Go to autoriteitpersoonsgegevens.nl and fill out the online form. Describe the problem, name the authority, and mention previous steps you have taken. Attach evidence and provide your contact details. This is free of charge.
What happens after my complaint to the DPA?
The DPA reviews whether your complaint can be accepted. If so, they request a response from the authority. They can mediate or, in serious cases, start an investigation, which may lead to sanctions. Handling usually takes three months but can take longer.