If you are experiencing nuisance in Zoetermeer from someone violating the rules, you can ask the municipality to intervene. You do this via an enforcement request.
What does an enforcement request entail?
With an enforcement request, you ask the Municipality of Zoetermeer to take action against a violation by another party. It concerns enforcing compliance with the rules.
When can you submit a request?
You can submit an enforcement request in Zoetermeer if:
- There is a violation of public rules or laws
- You directly experience nuisance as an interested party
- The municipality is authorised to act
Requirements for submission
- The request must be submitted in writing
- State your full name and address
- Clearly describe which violation is occurring
- Indicate where and by whom the violation is being committed
- Explain what nuisance you are experiencing
Municipality's decision
The Municipality of Zoetermeer will decide on your request:
| Decision | Result |
|---|---|
| Grant | An enforcement process will commence |
| Rejection | No action, you can lodge an objection |
| No timely response | You can send a notice of default |
Lodging an objection in case of rejection
If your request is rejected by the municipality, you can object. Possible arguments are:
- There is indeed a violation
- The municipality is improperly tolerating the situation
- Your interests should take precedence
Frequently asked questions about enforcement in Zoetermeer
Are there costs associated with an enforcement request?
No, submitting a request to the Municipality of Zoetermeer is free of charge.
Will I remain anonymous when submitting a request?
In principle, your name will be shared with the violator. You can request anonymity, but it is not always granted.
How long does it take before the municipality takes action?
The municipality normally has 8 weeks to decide. Thereafter, an enforcement process may follow with a possible remediation period.
Additional questions and answers
What if the Municipality of Zoetermeer does not respond to my request?
If there is no response after 8 weeks, you can send a notice of default. This is an official reminder of the decision period. If no response follows, you can demand a penalty payment or proceed to the administrative court, such as the District Court of The Hague. Keep all documentation properly.
Can I submit a request for noise nuisance from neighbours in Zoetermeer?
Yes, if the nuisance violates the General Local Ordinance (APV) or other rules. Demonstrate that you are experiencing nuisance and that the nuisance is unreasonable. First contact the Municipality of Zoetermeer for advice. In case of persistent problems, enforcement may follow, but mediation is often suggested first.
How detailed must I describe the violation?
Be as specific as possible. State what is going wrong (for example, 'illegal construction activities'), the location in Zoetermeer, the perpetrator (if known), and since when. Attach evidence such as photos or statements. An unclear complaint is often not processed. Consult the municipality's website for relevant rules.
What are the risks of a request against neighbours?
Your name may become known to the violator, which can cause tensions. Anonymity is possible, but not guaranteed. In case of incorrect accusations, you risk a damages claim. Consider a conversation or mediation via the Municipality of Zoetermeer first. Document everything to protect yourself.
Can I withdraw my request if the situation has been resolved?
Yes, you can withdraw your request in writing to the Municipality of Zoetermeer. State the file number and that you wish to terminate the matter. However, the municipality may decide to continue the procedure, for example to remedy the situation.
What is the difference between a complaint and an enforcement request?
A complaint concerns the municipality's own conduct, such as delay. An enforcement request asks for action against a violation by a third party. A complaint does not lead to enforcement, but can improve procedures. Both can coincide if the municipality is negligent.
Need help? Contact the Juridisch Loket Zoetermeer.