As a resident of Zoetermeer, you enjoy the same strong consumer rights for gas and electricity contracts. Switching to another supplier is straightforward, and the ACM ensures fair oversight of rates and terms. For questions, seek advice from Het Juridisch Loket Zoetermeer.
Switching Suppliers in Zoetermeer
Switching energy suppliers is seamless for households in Zoetermeer:
- The new supplier handles the entire process
- Your energy supply remains continuous, without interruptions
- The notice period is at most 30 days
- There are no costs associated with switching (after the first contract year)
Types of Energy Contracts
- Fixed-rate contract - A fixed rate for an agreed period, ideal for stability in your Zoetermeer home
- Variable contract - Rates can fluctuate, with the option to cancel monthly
- Dynamic contract - Hourly rates that follow the market, suitable for flexible consumers
Price Adjustments
If your supplier wants to raise prices, they must:
- Warn you well in advance (at least 10 days)
- Give you the opportunity to terminate the contract
- For a fixed-rate contract, the price cannot be increased midway without cause
Termination of Supply
Electricity or gas may only be disconnected after:
- Multiple payment reminders have been sent
- A payment arrangement has been proposed
- Debt assistance via the Municipality of Zoetermeer has been offered
- It does not apply to vulnerable households during the winter months
The Smart Meter
In Zoetermeer, you do not have to accept a smart meter if you do not want one. Object to it with the network operator or have the meter blocked to prevent automatic data exchange.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.