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Digital Objection Procedures under the Awb in Zoetermeer

Digital objections and hearings permitted under Awb (art. 3:14a) in Zoetermeer. DigiD mandatory, option for physical attendance at the town hall, focus on equality and right to be heard.

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Digital Objection Procedures under the Awb in Zoetermeer

The Awb encourages digitalisation of objection procedures via Article 3:14a and the Digital Decision-Making Act. In Zoetermeer, the municipal objection committees are adapting with online hearings, for example in objections against parking fines or building permits in neighbourhoods such as Buytenwegh or Seghwaert.

Benefits and Requirements in Zoetermeer

  • Accessibility: Submission via the Messages Box of MijnGemeente or email to bezwaar@zoetermeer.nl.
  • Security: Authentication mandatory with DigiD or European recognised means.
  • Equality: Option for physical hearing at the town hall on the Markt remains available.

Practical Challenges in Zoetermeer

Video hearings via platforms such as Webex save time for residents and civil servants, but require stable internet connections. The judiciary rules that digital procedures in Zoetermeer are equivalent, provided that the right to be heard under Article 7:2 Awb is respected. The municipality is working towards fully digital submission of objections by the end of 2025, in line with national pilots.

This modernises administrative law in Zoetermeer and increases efficiency for local matters such as Wmo applications or waste levy.

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