Gift Cards and Vouchers in Zoetermeer

In Zoetermeer, gift cards and vouchers are popular among shoppers in the Stadshart. They have a mandatory validity period, and since 2022, they must remain valid for at least 2 years. Discover the rules relevant to residents of Zoetermeer and how you can get help through local agencies such as Het Juridisch Loket Zoetermeer.

## Minimum Validity Period
From 1 July 2022, the minimum validity period for gift cards and vouchers is set at 2 years. This includes, among others:
- Gift cards from local stores in Zoetermeer
- Vouchers for services or products
- Vouchers and digital equivalents
- VVV vouchers or similar regional vouchers

## Exceptions to the Rule
This requirement does not apply to:
- Discount vouchers or promo codes from Zoetermeer offers
- Vouchers from loyalty programs of local retailers
- Free vouchers from temporary promotions

## Remaining Balance After Partial Use
If you haven't used the full amount at once, the remaining balance stays on the card. Stores in Zoetermeer cannot charge additional fees for this partial use, in line with national legislation.

## What If Your Gift Card Has Expired?
For cards that expired before the new rules were introduced in 2022, a shorter period of about 1 year often applied. As a resident of Zoetermeer, you can approach the store for goodwill or seek advice from Het Juridisch Loket Zoetermeer for possible solutions.

## Bankruptcy of a Store
If a business in Zoetermeer goes bankrupt, a gift card typically loses its value. You qualify as a creditor but rank low in the priority order. In such cases, contact the Rechtbank Zoetermeer for information on your rights.

## Lost or Stolen Gift Card
A gift card functions like cash and offers no protection against loss or theft. Unfortunately, recovering the balance is usually not possible. For legal advice in Zoetermeer, turn to Het Juridisch Loket Zoetermeer or the Gemeente Zoetermeer for support.