As a resident of Zoetermeer, you are protected if you receive a damaged package. The seller bears the responsibility. Accept the package under reservation and document the damage immediately to safeguard your rights.
Immediately Upon Receipt in Zoetermeer
Do you notice upon delivery to your Zoetermeer home that the package is damaged?
- Accept it under reservation and note the damage on the delivery receipt
- Take clear photos of the packaging and contents
- Contact the seller immediately for quick resolution
Damage Discovered Later
Do you only discover the damage in Zoetermeer after unpacking?
- Take photos immediately of the affected parts
- Keep the original packaging intact as evidence
- Notify the seller without delay to strengthen your claim
Seller's Responsibility
By law, the seller is liable for transport-related damage. They can pass this on to the carrier, but as a Zoetermeer resident, you don't need to worry about that – focus on your own rights.
Possible Solutions
As a Zoetermeer resident, you can claim:
- A replacement, flawless product
- Refund of the purchase price
- Additionally, compensation for any further damage, such as additional costs
Seller Refuses Cooperation
If the seller fails to cooperate, remind them of Article 7:11 of the Dutch Civil Code: the risk lies with the seller until delivery. For advice, contact Het Juridisch Loket Zoetermeer. In case of escalation, the Rechtbank Zoetermeer or the Disputes Committee is an option.
Refusing the Package
If there is clear and severe damage to the exterior, as a Zoetermeer resident, you may refuse the package. It will then be returned to the seller. Report this to them immediately to avoid misunderstandings.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.