As a resident of Zoetermeer, you have the right to easily cancel subscriptions. After the minimum contract period, you can generally cancel on a monthly basis. Long tacit renewals are not legally permitted, and for any issues, you can turn to Het Juridisch Loket Zoetermeer for free advice.
General Rules in the Netherlands
Since 2012, the following rules have applied to subscriptions throughout the Netherlands, including Zoetermeer:
- Cancellation is possible monthly after the initial contract period
- The notice period is at most one month
- Tacit renewal is permitted only for an indefinite term
- Cancellation must be as straightforward as subscribing
The Minimum Contract Period
The initial period of a subscription may not exceed:
- One year for most services
- Two years for telecom subscriptions, for example with a subsidized device
In Zoetermeer, you can contact the Gemeente Zoetermeer for local consumer support if you encounter difficulties.
How Can You Cancel?
You have options for cancellation, depending on how you subscribed:
- Via the website, if that was also the signup method
- By email or post
- By phone, if that's an option
The Cancellation Button on Websites
From 2022, online platforms must provide a clear cancellation button if signup was possible via the internet. This ensures that cancelling in Zoetermeer is as accessible as subscribing.
Newspapers and Magazines
For subscriptions to newspapers or magazines in the Zoetermeer area:
- A trial subscription may not automatically convert to a paid fixed subscription without warning
- After the first year, you can cancel monthly
Consult Het Juridisch Loket Zoetermeer for assistance in unclear cases.
Gym Memberships
Gyms in Zoetermeer, such as local fitness centers, must follow the same cancellation rules. After the first year, monthly cancellation is possible. Be alert to contract clauses attempting to bind you longer; in disputes, you can approach the Rechtbank Zoetermeer for legal assistance.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.