In Zoetermeer, large purchases at local furniture stores or kitchen showrooms often require a deposit or advance payment. Strict rules apply to the maximum amount and your rights as a resident in cases of cancellation or seller bankruptcy.
When is a deposit common in Zoetermeer?
A deposit is common for purchases in the area, such as:
- Custom-made goods from local craftsmen
- Kitchens from Zoetermeer specialists
- Cars from nearby dealers
- Large orders at Stadshart stores
How high can the deposit be?
The law sets no fixed maximum, but in practice, guidelines apply for consumers in Zoetermeer:
- For kitchens: no more than 25-50% of the total price
- For furniture: maximum 50%
- It's wise to pay the balance as late as possible, such as upon delivery to your home
What are the risks of a deposit?
A high deposit exposes Zoetermeer residents to risks, such as:
- If the seller goes bankrupt: your money is usually not recoverable
- No delivery by the seller: reclaiming it can be difficult without proper documentation
For issues, consult Het Juridisch Loket Zoetermeer for free advice.
How to protect yourself as a Zoetermeer resident?
Avoid problems by following these steps:
- Choose companies affiliated with quality marks like CBW or Thuiswinkel, even locally
- Pay with a credit card for potential chargeback options
- Request a bank guarantee for amounts over €1,000
- Pay the full amount only after delivery and inspection
The Municipality of Zoetermeer also provides tips on its website for safe purchases.
What if you cancel in Zoetermeer?
If you as the buyer cancel:
- For standard items: refund of the deposit minus reasonable cancellation fees
- For custom-made items: you may lose part or all of the deposit
- Always read the terms and conditions before signing
No delivery: your rights in Zoetermeer
If the seller fails to deliver, you as a resident are entitled to a full refund of the deposit. For disputes, contact the Rechtbank Zoetermeer or initiate proceedings via Het Juridisch Loket Zoetermeer.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.